Hotel Rajmahal Policies

Rajmahal Group of Hotels Policies

Flexible Bookings: * Cancellations made 7 days or more prior to check-in: Full refund. * Cancellations made 3–6 days prior to check-in: 50% refund of booking amount.* Cancellations made within 48 hours of check-in or no-shows: No refund.
Group/Corporate Bookings: May follow a separate cancellation policy, as communicated at the time of reservation.
Peak Season & Festive Periods: Cancellations during holidays or high-demand seasons may be non-refundable. Guests will be notified during booking.

Refunds will be processed to the original payment method within 7–10 business days.
In case of delays from payment gateways or banks, Rajmahal Group of Hotels will provide booking proof and initiate follow-ups if required.
Advance deposits for special packages, promotional offers, or discounted rates are non-refundable, unless stated otherwise at the time of booking.
If Rajmahal Group of Hotels cancels a reservation due to unforeseen circumstances (e.g., maintenance, overbooking, government restrictions), guests will receive a full refund or a complimentary rebooking option.

At Rajmahal Group of Hotels, we are committed to protecting your privacy and personal information.

Information We Collect: * Name, contact details, ID proof, and payment information during booking/check-in. * Preferences such as room type, dining choices, and special requests.
How We Use Your Information: * To confirm and manage your bookings. * To provide personalized hospitality services. * For internal record-keeping, billing, and legal compliance. * For occasional promotional emails or offers (you may opt out anytime).
Data Protection: * Your information will never be sold or shared with third parties for marketing. * Data is shared only with trusted service providers (e.g., payment processors) and only for booking-related purposes. * We follow strict security protocols to protect your data against unauthorized access.
Your Rights: * Guests may request access to, correction of, or deletion of their personal data by contacting our front desk or emailing us at [sales@prashanthgroup.com].

Welcome to Rajmahal Group of Hotels. By booking a stay with us, you agree to the following terms and conditions:

Check-In & Check-Out

Check-in Check-out Time: 24 Hours
Early check-in or late check-out is subject to availability and may incur additional charges.
All guests must present valid government-issued photo identification at check-in (passport, driver’s license, Aadhaar, etc.).

Reservations & Payments

A valid credit/debit card or advance payment is required to secure reservations.
Hotel Rajmahal reserves the right to pre-authorize cards prior to arrival.
Balance payments (room, dining, services) must be settled at check-out.
All rates are subject to applicable government taxes and service charges.

Cancellation & Refunds

Cancellations and refunds follow our Cancellation & Refund Policy (linked separately).
Non-refundable bookings, promotional offers, and festive season packages are not eligible for refunds.

Children & Extra Beds

Children under 10 years stay free when using existing bedding.
Extra beds are available on request (subject to availability and additional charges). Guests are responsible for supervising children at all times within hotel premises.

Pets Policy

Guest Conduct

Guests are expected to maintain peaceful behavior and respect other guests and staff.
Smoking is prohibited in non-smoking rooms and designated smoke-free areas.
The hotel reserves the right to refuse service or evict guests in cases of inappropriate behavior, illegal activities, or violation of hotel policies, without refund.

Liability & Damages

Guests are liable for any damage, theft, or loss caused to hotel property during their stay.
The hotel is not responsible for loss or theft of valuables left in rooms or public areas. Guests are encouraged to use in-room safes.
Hotel Rajmahal is not liable for delays, cancellations, or service interruptions caused by circumstances beyond our control (natural disasters, government restrictions, strikes, etc.).

Events & Banquets

Event bookings (weddings, conferences, banquets) require a separate contract outlining terms, deposits, and cancellation policies.
Outside catering and alcohol may not be permitted unless approved in writing.

Privacy Policy

We value your privacy. All guest data collected is handled in accordance with our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the local courts in [Bangalore/ karnataka of Rajmahal Group of Hotels].

Note: By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.